Crisis Intervention

Who it’s for

Children, youth, and adults experiencing a behavioral health crisis who are not currently admitted to a crisis stabilization unit. Services may be provided in extended observation or crisis residential settings when appropriate.

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What we do during a crisis

• Risk assessment: Evaluate risk of harm to self/others and immediate safety needs
• Emergency care access: Crisis screening and rapid response; telephone access; urgent and routine care linkage; coordination with emergency medical/crisis services
• Behavioral skills coaching: Brief strategies to reduce distress and manage symptoms
• Problem-solving & reality orientation: Help identify symptoms, triggers, and next steps
• Support & stabilization: Clear structure, instruction, and emotional support to cope with immediate stressors

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What we document

• Risk of suicide or homicide
• Substance use concerns
• Trauma, abuse, or neglect indicators
• Outcome of the crisis (e.g., safety plan completed, transported to hospital, staying with a supportive adult and next-day appointment scheduled)
• All actions taken (interventions, safety steps, referrals)
• Your response (and, when appropriate, input from a legally authorized representative or family)
• Pertinent events during service delivery
• Follow-up plan, including referrals and contact schedule

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Cost & access

Medicaid accepted. No out-of-pocket costs for Medicaid-eligible families.